![]() ![]() That's because AT&T only throttles users in areas where the wireless network is congested that month, Siegel said. Last month, the figure was only 0.5 percent, or about 200,000 people, he said. But he also said the company doesn't actually throttle all of the top 5 percent "unlimited" data users. "Really, I'm just looking at pictures and text once in a while."ĪT&T spokesman Mark Siegel said that as of last summer, the top 5 percent of data users were using 2 gigabytes of data per month. "I don't think two to three gigabytes is an exorbitant amount," he said. Complaining to AT&T got him nowhere, and now he's looking to switch to another carrier. John Cozen, a Web and mobile applications designer in San Diego, hasn't been throttled yet either, but he's been so disturbed by a warning that he's "almost scared to use the phone," he said. This came after he had used just 1.5 gigabytes of data in that billing cycle. He hasn't had his iPhone 4S throttled yet, but he's gotten text-messages from AT&T, warning that he's approaching the limit. "They're coaxing you toward the tiered plan," said Gregory Tallman in Hopatcong, N.J. Users report that if they call the company to ask or complain about the throttling, AT&T customer support representatives suggest they switch to the limited plan. Meanwhile, Dallas-based AT&T now sells a limited, or "tiered," plan that provides 3 gigabytes of data for the same price. He pays $30 per month for "unlimited" data. Trang's iPhone was throttled just two weeks into his billing cycle, after he'd consumed 2.3 gigabytes of data. What's surprising people like Trang is how little data use it takes to reach that level - sometimes less that AT&T gives people on its "limited" plans. It stopped signing up new customers for those plans in 2010, and warned last year that it would start slowing speeds for people who consume the most data. That means a Web page that would normally take a second to load instead took almost two minutes.ĪT&T has some 17 million customers with "unlimited data" plans that can be subject to throttling, representing just under half of its smartphone users. So last month, AT&T "throttled" Trang's iPhone, slowing downloads by roughly 99 percent. ![]() Under a new policy, AT&T has started cutting their data speeds as part of an attempt to manage data usage on its network. The reason: AT&T considers Trang to be among the top 5 percent of the heaviest cellular data users in his area. "It basically makes my phone useless," said Trang, an Orange County, Calif. Forget about YouTube videos - Trang's data speeds were reduced to dial-up levels. Web pages wouldn't load and maps wouldn't render. But in the past few weeks, there has been none of that, because AT&T Inc. ![]()
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